Star Alliance expands connection service to Toronto Pearson Airport

TORONTO, 24 July 2018

The Star Alliance Connection Service is now available at Toronto Pearson Airport. This assists passengers with tight connections between two Star Alliance member airline flights. Dedicated Connection Service staff use special software to monitor the transfer window for customers with onward flights. Cases where passengers and checked bags appear in danger of missing a connection are automatically highlighted. The Connection Service agent can thereby already consider the various options available to ensure that the customer reaches the onward flight, or if necessary book alternative options, before the inbound flight even lands.

“With Connection Service now available in Toronto, we will ensure that more passengers with tight connections can make their onward flight, thereby improving the travel experience at one of our main hubs in North America. We are presently working on the expansion of this service to more key hubs in our network,” said Christian Draeger, Star Alliance Vice President Customer Experience.

Star Alliance again voted Best Alliance at Skytrax World Airline Awards

LONDON, 19 July 2018

Star Alliance has claimed the Best Airline Alliance title at the Skytrax World Airline Awards for the third year running, with the Alliance’s prestigious Los Angeles Lounge retaining the Best Airline Alliance Lounge Award for the fourth year in a row.

“Receiving the Best Alliance accolade from Skytrax for a third consecutive time is a significant achievement. It recognises our focus on improving the customer journey and providing a better digital alliance travel experience” said Jeffrey Goh, CEO Star Alliance. “I would also like to take this opportunity to thank our more than 700 million annual passengers for their continued loyalty to our 28 member airline network and acknowledge the work and professionalism of the more than 420,000 member airline employees, who deliver the alliance travel experience on a daily basis.”

Air Canada Summer Check In magazine

LONDON, 12 July 2018

Click here to download Air Canada's Check In magazine: Summer 2018

Star Alliance opens new lounge at Rome Fiumicino Airport

ROME, 28 June 2018

Star Alliance customers travelling from Rome can look forward to a new premium lounge experience at Fiumicino Airport. The new Star Alliance Lounge will welcome eligible First and Business Class passengers and Star Alliance Gold Card holders as of 29th June onwards. Located on the upper level of Boarding Zone D in Terminal 3, the lounge provides easy access to the departure gates for Alliance member carrier flights to European destinations in the Schengen Zone.

All Star Alliance branded lounges are designed to provide a unique local experience. In Rome, Italian designer furniture gives an elegant, modern and fashionable look, along with functional spaces to work, relax or socialise in. This goes hand in hand with an exciting Italian inspired culinary experience, ranging from a staffed bar and barista coffee station, to made to order signature dishes. Free Wi-Fi is available throughout the lounge, with a mix of standard and USB power outlets ensuring that customers can recharge their electronic devices. A private space for making phone calls is also available. The lounge can accommodate around 130 guests and will open daily from 05:15 to 21:15.

"Star Alliance has set itself the overall goal of improving the customer's travel experience. Offering a premium lounge product is an integral part of this strategy. Our new Rome Lounge expands the network of Star Alliance branded lounges to seven and offers our customers flying from the 'Eternal City' a state of the art lounge experience," said Christian Draeger, Vice President Customer Experience, Star Alliance.

TAG Farnborough Airport becomes first carbon neutral business aviation airport in the world

FARNBOROUGH, 27 June 2018

Europe’s leading business aviation airport, TAG Farnborough Airport has been awarded carbon neutral status, the first business aviation airport in the world to achieve this under Airport Carbon Accreditation run by Airports Council International Europe (ACI EUROPE). To achieve carbon neutral status, an airport must have mapped its carbon emissions, reduced CO2 emissions under its direct control, engaged with others on the airport site to reduce their emissions and invested in responsible and credible programmes to offset residual carbon emissions.

Over the past decade, TAG Farnborough Airport has reduced carbon emissions over which it has direct control by 42 per cent or 2,183 tonnes (2008 carbon emissions: 5,242 tonnes) and over the past 5 years alone has invested over £1 million into energy efficiency projects.

“As a world-class facility, TAG Farnborough Airport is committed to responsible and sustainable development through comprehensive management of our environmental impact. Whilst carbon neutrality is without a doubt an important milestone in our carbon reduction efforts, our work in this field by no means ends here and we will continue to identify new and innovative ways to improve our sustainable credentials,” said Miles Thomas, Environment Manager TAG Farnborough Airport.

TAG Farnborough Airport selected as location for new Gulfstream Aerospace Corp. UK Service Centre

FARNBOROUGH, 29 May 2018

Europe’s leading business aviation airport, TAG Farnborough Airport, has been chosen as the location for Gulfstream Aerospace Corporation’s London Area Service Centre with a state of the art, purpose-built facility expected to be operational by the third quarter of 2020.

The new maintenance, repair and overhaul (MRO) facility will include office space, customer areas, shop space and a hangar able to accommodate up to 13 large-cabin aircraft. Significant ramp space will also be included, along with a car parking area. The entire facility is projected to cover approximately 180,000 to 220,000 square feet/16,723 to 20,439 square metres.

“We are delighted that Gulfstream has selected TAG Farnborough Airport as the location for its new MRO. We welcome this investment which will benefit the regional economy and underpin the airport’s role in supporting jobs and economic development. As Europe’s leading business aviation airport and a London gateway, we are well placed to meet the specific requirements of Gulfstream and its customers,” said Brandon O’Reilly, CEO TAG Farnborough Airport.

United Airlines Inaugurates Nonstop Seasonal Service Between Edinburgh and Washington, D.C.

EDINBURGH, 24 May 2018

United Airlines inaugurated its nonstop seasonal service between Edinburgh and its Washington, D.C. hub, Washington Dulles International Airport, on 24 May 2018. The flights will operate daily until 4 October 2018.

Marking this special occasion, customers, guests, United employees and crew joined Bob Schumacher, United Managing Director Sales UK and Ireland, Gordon Dewar, Chief Executive of Edinburgh Airport and Keith Brown, Scottish Government Cabinet Secretary for Economy, Jobs and Fair Work for a special gate celebration which included a Scottish piper welcoming the first passengers from the United States and a spectacular water cannon salute as United flight 147 departed Edinburgh for Washington D.C.

“We are excited to inaugurate our nonstop seasonal service between Edinburgh and our Washington, D.C. hub, connecting the two capital cities for the very first time,” said Bob Schumacher, United Managing Director Sales United Kingdom and Ireland. “Our new flight strengthens our international route network and provides our customers from Scotland with greater travel choice, with almost 70 nonstop connections from Washington, D.C. to other destinations across the U.S., Canada, Mexico and the Caribbean.”

Air Canada Spring Check In magazine

LONDON, 5 April 2018

Click here to download Air Canada's Check In magazine: Spring 2018.

United Airlines Inaugurates Nonstop Seasonal Service Between London Heathrow and Denver

LONDON, 26 March 2018

United Airlines inaugurated its nonstop seasonal service between London Heathrow and its Colorado hub, Denver International Airport, on 25 March 2018. The flights will operate daily until 27 October 2018.

Marking the occasion, customers, guests, United employees and the crew of the inaugural flight joined Marcel Fuchs, United Vice President Atlantic and Pacific Sales, Bob Schumacher, United Managing Director United Kingdom and Ireland, Kim Day, CEO Denver International Airport and Stacie Gilmore, Denver Councilwoman, before the departure of United flight 26 to Denver for a special gate celebration which included entertainment from bluegrass band, Hot Rock Pilgrims.

“We are excited to launch our seasonal service between London Heathrow and our Denver hub,” said Bob Schumacher, United Managing Director Sales U.K. and Ireland. “Denver is a wonderful and vibrant city, serving as a gateway to the Rockies. Our new flight strengthens our international route network and provides our U.K. customers with greater travel choice, with over 50 nonstop connections from Denver to other destinations across the U.S, Mexico and Canada.”

Air Canada Check In magazine Special Edition

LONDON, 21 February 2018

Click here to download Air Canada's Check In magazine: Business Travel Show London 2018.

TAG Farnborough Airport announces record growth in air traffic movements

FARNBOROUGH, 1 February 2018

TAG Farnborough Airport has today announced a record increase in air traffic movements (ATM), reporting the highest ever growth in the history of TAG Farnborough Airport for the month of January with an increase of 17.9 per cent in January 2018.  This follows a year of significant growth with 2017 being the airport’s busiest year since 2007.  For the full year 2017, TAG Farnborough Airport saw a year-on-year increase in air traffic movements of 7.4 per cent and the record 17.9 per cent increase in January 2018 is a clear indication that this positive trend is set to continue.

“This improved performance is a tribute to the dedication of all our employees and represents a clear vote of confidence from the business aviation sector.  It underlines the success of TAG Farnborough Airport’s philosophy - to consistently offer a five-star service of the highest standard with no compromises - and our position as Europe’s leading business airport,” said Brandon O’Reilly, CEO TAG Farnborough Airport.

Star Alliance Enhances Round The World Fare Product

FRANKFURT, 24 January 2018

A whirlwind globetrotting trip, stopping only at two destinations for at least 24 hours, is now possible using selected Star Alliance Round the World (RTW) fares. Up to now, a minimum of three stopovers was required for all RTW tickets. This change increases the number of itineraries available under the RTW product for travel on the Star Alliance network.

“By enabling round the world travel with only two stopovers, we are increasing the attractiveness of the Star Alliance Round the World fare product. Customers will now find it easier to build their bespoke routing choosing from the vast offer provided by our 28 member airlines, operating more than 18,400 daily flights, connecting 1,300 destinations in 191 countries”, said Janice Antonson, Vice President, Commercial and Communications, Star Alliance.

United Airlines’ U.K. Fantasy Flight takes Barnardo’s children on dream journey to meet Santa at the ‘North Pole’

LONDON, 12 December 2017

Children and families supported by Barnardo’s in London enjoyed the festive adventure of a lifetime when they flew off to meet Santa at the ‘North Pole’, courtesy of United Airlines onboard a Boeing 767-300 aircraft from London Heathrow this week. The wide-eyed youngsters had little idea what to expect as they arrived for breakfast at the Renaissance Hotel at Heathrow, before being whisked through check-in at London Heathrow’s Terminal 2 to board their very own Fantasy Flight.

Bob Schumacher, Managing Director Sales U.K. and Ireland for United Airlines, said: “We are absolutely delighted to have this unique opportunity to support the invaluable work of Barnardo’s here in the U.K. and bring some festive cheer to so many children.  For more than 25 years our employees have volunteered their time to staff, fund and build these special Fantasy Flight events across United’s network, giving children a day to remember.”

Air Canada Debuts Exclusive Air Canada Signature Suite for Premium International Customers at its Toronto Global Hub

TORONTO, 29 November 2017

Air Canada unveiled today the Air Canada Signature Suite for its top International Business customers at its Toronto Pearson global hub. The new suite is an exclusive airport retreat where eligible premium customers can dine à la carte at a complimentary, full-service restaurant from a menu created by acclaimed chef David Hawksworth, or enjoy hors d'œuvres, champagne, fine wines and cocktails in an intimate, Canadian-designed and decorated setting.

"The Air Canada Signature Suite provides premium Air Canada customers with a luxury experience unrivalled in North America that elevates Air Canada into the ranks of leading global carriers for discerning international travellers. Customers can indulge in an à la carte meal service in the suite's complimentary restaurant or partake of fine wines, champagne and specialty cocktails in a relaxed atmosphere accented with original Canadian art and maple, marble and polished limestone finishes," said Benjamin Smith, President, Passenger Airlines at Air Canada.

Star Alliance Launches Dedicated U.K. Website

LONDON, 23 November 2017

Star Alliance is launching a new dedicated website for its customers in the U.K. The new website was officially unveiled last night at an event for U.K. travel trade partners in London, celebrating the 20th anniversary of the Alliance, connecting people and cultures.

This project has been a key priority for Star Alliance in this market. The Alliance's digital channels are fully aligned to meet the constantly changing needs of our customers and to deliver engaging, market relevant news and video based content via a site which is also mobile optimized", said Julie Murphy, Chair of the Star Alliance U.K. Steering Group. “We would also like to express our thanks to all of our customers, members and the team that supported us throughout the extensive research programme leading up to the website launch.”

United Airlines Celebrates Final Boeing 747 Flight from London Heathrow Airport

LONDON, 30 October 2017

As United Airlines celebrates the retirement of the Boeing 747 from its fleet, crowds of well-wishers gathered at the Queen’s Terminal on Saturday October 28, 2017 to bid a fond farewell to the ‘Queen of the Skies’ and witness the very last United Boeing 747 flight to depart from London Heathrow.

Marking this historic occasion, customers, guests, United employees as well as the Flight Captain and crew of the last Boeing 747 flight, joined United Managing Director Sales, U.K. and Ireland, Bob Schumacher, before the departure of United flight 900 to San Francisco for a special gate celebration with entertainment from retro girl band, The Tootsie Rollers.

“On January 22, 1970, the Boeing 747 made its very first commercial flight from New York to London for Pan American World Airways, which later became United Airlines at Heathrow, and so what better way to mark the end of an era spanning almost four decades by saying farewell to the ‘Queen of the Skies’ here in London”, said United Managing Director Sales, U.K. and Ireland, Bob Schumacher.

TAG Farnborough Airport announces winner of Flying Scholarship 2017

FARNBOROUGH, 9 October 2017

TAG Farnborough Airport has announced that 26-year-old Leo Tang has been awarded the TAG Flying Scholarship 2017 which will provide training towards a Private Pilot’s Licence (PPL).  The TAG Flying Scholarship is part of the airport’s “Aviation to Education” programme.  Now in its 10th year, the programme engages schools and colleges within the local area to inform and educate about aviation. Each year, under the auspices of the Honourable Company of Air Pilots’ scholarship programme, TAG Farnborough Airport grants one young person a scholarship with the aim of supporting individuals who might otherwise not have the necessary resources to gain flying experience and ultimately achieve their PPL. Over the past decade, scholarship recipients have progressed to a variety of professional roles within the aviation industry such as commercial airline pilot.

Brandon O’Reilly, CEO TAG Farnborough Airport, said: “We are keen to encourage young people to reach their full potential and are extremely proud to support this through our community engagement. I'm delighted to award this scholarship to Leo as he pursues his career in the world of aviation and benefits from the flying experience this scheme offers."

United Airlines Offers Customers More Ways to Fly to the U.S. Next Summer Including New Services from Edinburgh, Scotland and Reykjavik, Iceland

LONDON, 12 September 2017

United Airlines today announced new nonstop seasonal services from four popular European destinations: Reykjavik, Iceland, Porto, Portugal, Edinburgh, Scotland and Zurich, Switzerland. United’s 2018 summer schedule offers more options for United customers in these countries to conveniently connect to more than 100 North American cities with just one stop in the New York/Newark, San Francisco or Washington/Dulles hubs. Subject to government approval. These flights are now available for purchase.

"As we continue growing our global route network, we are offering more choice and convenience to travel to our U.S. hubs and beyond, something our customers have told us they want,” said Marcel Fuchs, United’s Vice President Atlantic and Pacific Sales. “The new seasonal summer flights offer customers even more opportunities to plan summer travel to the U.S. and connect onwards to more than 100 cities across North America."

Air Canada to Increase Service from London Heathrow to Vancouver with twice-daily flights for Summer 2018

LONDON, 1 September 2017

Air Canada has announced the strategic expansion of its international network from Vancouver. For summer 2018 the airline is increasing its London Heathrow service with twice-daily flights, and launching new services to Paris and Zurich.

"We continue to strategically broaden our international network from our Vancouver hub with the addition of two new, non-stop international services to Europe in 2018 and additional flights to London Heathrow.  With the launch of flights to Paris and Zurich, Air Canada will fly non-stop from Vancouver to five European destinations next summer, offering excellent options for travellers from BC and the North American west coast to Europe, and as well as for European visitors and beyond to western Canada and the Pacific Northwest," said Benjamin Smith, President, Passenger Airlines at Air Canada.

United Airlines to Launch Seasonal Nonstop Service Between London Heathrow and Denver

LONDON, 27 July 2017

As United celebrates 80 years of service in Denver, the airline has announced that it will introduce a daily nonstop service between London Heathrow and its Denver hub, during the period March 25 to October 27, 2018 (both dates westbound), subject to government approval.

“This new flight will strengthen our international route network and provide our U.K. customers with a nonstop service to one of our key hubs,” said Bob Schumacher, United Managing Director Sales U.K. and Ireland.  “Our customers will benefit from additional connections via our Denver hub to points across the U.S. as well as popular destinations in and around Colorado and neighbouring states.”

TAG Farnborough Airport Hosts Twilight Runway Challenge 2017

FARNBOROUGH, 1 July 2017

Over 500 participants - the greatest turn out ever and over three times as many people compared to the very first Twilight Runway Challenge in 2012 - ran, cycled, walked and roller skated around TAG Farnborough Airport’s runway and taxiways today as part of the 6th Twilight Runway Challenge.

The annual charity event, organised jointly by TAG Farnborough Airport and The Sixth Form College Farnborough, is in aid of Community Matters Partnership Projects (CMPP), which is working to raise the aspirations of young people throughout the local area. Students (past and present) and staff from The Sixth Form College Farnborough as well as employees from TAG Farnborough Airport along with other member companies of CMPP participated in the challenge which, since its original launch five years ago, has raised over £25,000.

Donald Steel awarded Fellowship of the Chartered Institute of Public Relations

LONDON, 28 June 2017

The Chartered Institute of Public Relations (CIPR) has today awarded a Fellowship of the Institute to Johnston Associates’ Associate Director, Donald Steel. Donald has been recognised for his outstanding contribution to public relations, along with his service to the Institute and personal achievements within the profession. The Fellowship was formally conferred at a ceremony and CIPR Fellows Lunch at the House of Lords. Donald is a member of the CIPR's Professional Practices Committee which sets professional and ethical standards for the profession.

Star Alliance takes Best Alliance title at Skytrax World Airline Awards

PARIS, 20 June 2017

In its 20th Anniversary year, Star Alliance has claimed the Best Airline Alliance title at the Skytrax World Airline Awards for the second year running. The Alliance’s prestigious Los Angeles Lounge also received the Best Airline Alliance Lounge Award for the third year in row.

Accepting the award at the Paris – Le Bourget Air Show, Jeffrey Goh, CEO Star Alliance said “This is an important accolade to receive in our 20th Anniversary year. It once again shows that our investment into a modern IT infrastructure is paying off, enabling the more than 440,000 member airline employees to provide customers with an even better Alliance travel experience. Our IT hubs are the foundation which will allow us to use digital technology to offer a more individual and a better Alliance travel experience going forward.”

Air Canada Rouge launches London Gatwick-Vancouver non-stop service

LONDON, 8 June 2017

Today Air Canada Rouge launched its new seasonal non-stop service from London Gatwick to Vancouver. Air Canada Rouge is Air Canada’s leisure airline and will operate three services a week to Air Canada’s Vancouver hub, Vancouver International Airport, until 7 October 2017 (westbound).

“We successfully launched our London Gatwick-Toronto service last summer and we are pleased to introduce our second seasonal service from London Gatwick today” said Stephen Gerrard, Air Canada’s General Manager Sales UK and Ireland. “Our customers can now fly non-stop with Air Canada Rouge to Western Canada with onward connections to our extensive global network. Creating memorable moments is what we pride ourselves on at Air Canada Rouge. Our flight attendants are all trained at the Disney Institute in customer service excellence and we offer a host of Air Canada benefits, all at competitive fares.”

United Airlines Marks 25th Anniversary of Brussels-Washington D.C. Service

BRUSSELS, 2 June 2017

United Airlines celebrated 25 years of its non-stop service between Brussels and Washington D.C./Dulles today. Since it was launched in 1992, the service has carried over 3 million customers on more than 18,000 flights.

“We are thrilled to mark a quarter of a century of this successful route and we thank our valued customers across Belgium for choosing to fly United,” said Lucas Geerts, United’s Regional Sales Director Northern & Western Europe. “Our capital to capital service also offers convenient connections to points across the Americas via our Washington/Dulles hub.”

United operates flights from Washington/Dulles to more than 300 destinations throughout North, Central and South America and the Caribbean, including more than 75 served non-stop.

Star Alliance celebrates 20 years of connecting people and cultures

FRANKFURT, 13 May 2017

Star Alliance returned to Frankfurt, the place of its birth, to celebrate 20 years of “Connecting People and Cultures”. For the next decade, the Alliance announced a strategy of harnessing digital technology to further enhance the travel experience of Alliance customers.

The Alliance’s Chief Executive Board, comprising the CEOs of all 28 member airlines, will hold its summer board meeting in Frankfurt on May 14th, during which the CEOs will be briefed on the progress of the Alliance’s current business plan and future strategy. The meeting falls exactly 20 years to the day when its founder members – Air Canada, Lufthansa, Scandinavian Airlines, THAI and United – first stunned the aviation industry with the announcement that they would come together to form the world`s first global aviation alliance.

“Our founding fathers had a very forward-thinking vision back in 1997,” said Jeffrey Goh, who took over as CEO of Star Alliance in January this year. “From that moment on Star Alliance was destined to drive innovation in the airline industry. We have done this successfully for the last 20 years, constantly striving to meet that original vision of a global network seamlessly integrated for international travel.”

TAG Farnborough Airport voted as No. 1 FBO in International Surveys

FARNBOROUGH, 24 April 2017

This month, TAG Farnborough Airport placed first in the Aviation International News (AIN) FBO Survey and Professional Pilot PRASE Survey.

TAG Farnborough Airport has topped the ‘Europe, Middle East, Africa and Asia Pacific’ category in AIN’s international FBO survey for 11 years in a row. Since 1981, readers, who use FBOs and/or are directly involved in flight planning, including a cross-section of pilots, air crews and dispatchers from international operators, have been selecting their favourites in this annual survey from a list of more than 4,500 FBOs worldwide. It is also the 12th consecutive year that TAG Farnborough Airport was named ‘Best European FBO’ by Pro Pilot in a survey of qualified pilots. TAG Farnborough Airport has won multiple industry awards over the years and has been recognised for its environmental initiatives as well as the elegant and futuristic architecture.

“These awards are a testament to the excellent work of our employees which is evident wherever customers encounter the TAG brand”, commented Brandon O’Reilly, TAG Farnborough Airport’s CEO.

Air Canada Unveils New Livery Inspired by Canada


At three events held simultaneously across Canada, Air Canada today unveiled for its customers and employees, a bold new livery inspired by Canada for its entire fleet, elegant new uniforms for its employees, and a taste of some of the new onboard menu offerings that its customers can look forward to.

"Air Canada's new livery signals a pivotal inflection point in our 80-year history," said Benjamin Smith, President, Passenger Airlines at the event in Toronto, where the airline's largest hub is located. "On the occasion of Canada's 150th anniversary year, with our new livery, new uniforms for our employees, the award-winning international cabin standard introduced with the launch of our Boeing 787 aircraft, and enhanced onboard offerings, the future Air Canada represents the strength of our nation and the future-looking spirit of our airline.  On behalf of our 30,000 employees world-wide, it is a privilege to fly Canada's flag, and we are proud to showcase some of the best of this nation's talent as we continue to expand Air Canada's horizons to fly to more than 200 destinations on six continents."

United Polaris Now Arriving at Saks Fifth Avenue's Iconic New York City Windows

NEW YORK, 11 January 2017

Today United Airlines and Saks Fifth Avenue unveiled a United Polaris-themed takeover of the windows in the luxury retailer's flagship store on Fifth Avenue in New York City. Entitled "Now Arriving," the 14 storefront windows display a replica of a United Airlines plane. The center six windows feature a re-creation of the United Polaris experience, including actual United Polaris seats, which will debut on flights in February, and the cabin's custom Saks Fifth Avenue bedding suite.

"We designed these windows to give passersby the feeling that they are actually walking through the luxurious United Polaris cabin," said Mark Briggs, executive vice president, creative, Saks Fifth Avenue. "The attention to detail throughout the installation is impressive, from the real United Polaris seats and Saks bedding to the United flight attendant uniforms and Saks' signature fashion represented by the season's top ready-to-wear resort looks."

TAG Farnborough Airport achieves Silver Green Apple Environment Award

FARNBOROUGH, 30 November 2016

TAG Farnborough Airport has been presented with a Silver ‘Green Apple Award’ by The Green Organisation at a ceremony held at The House of Commons this month. The Green Apple Environment Awards, is an annual international campaign designed to recognise and encourage environmental best practice around the world.

TAG Farnborough Airport received the Silver Award in recognition of its commitment to reducing environmental impact and continuous improvement through best practice. In particular, the award acknowledges the innovative sustainable staff travel plan which encourages employees at the airport to adopt low or zero carbon travel such as cycling, the use of public transport and car sharing. Additionally the scheme addresses staff movement around the airport site through investment in company electric vehicles, e-bikes and more traditional pedal bikes.

United Polaris exclusive dining showcase in Dublin

DUBLIN, 18 November 2016

United Executive Chef Gerry McLoughlin unveiled the reimagined Polaris seasonal menu and elevated onboard dining experience today, at an exclusive preview event in Dublin for Irish and U.K. media. Ireland Sales Manager, Pat Reede and Managing Director Sales, U.K. and Ireland, Bob Schumacher attended the event and Schumacher outlined the importance of the new Polaris Business Class to United. Chef Gerry demonstrated a selection of dishes from the enhanced seasonal menu, including Braised Short Rib and Grilled Salmon, and served samples to the specially invited media.

Star Alliance Gold Track now in Frankfurt

FRANKFURT, 18 November 2016

Star Alliance’s Gold Track security, the latest Alliance product to assist frequent travellers in moving quickly through airports to board their flights, is now also on offer in Frankfurt, the Alliance’s biggest transfer hub. With the support of the airport authority Fraport and home hub carrier Lufthansa, distinctive branding now marks Gold Track security lanes throughout Terminal One. Gold Track offers priority at security to Star Alliance customers travelling in First Class or Business Class, or to Star Alliance Gold status holders regardless of their class of travel on their Star Alliance member airline flight. Providing frequent international travellers with a smooth travel experience on multi-airline routings has been a hallmark of Star Alliance since its founding nearly 20 years ago.

Air Canada Rouge to launch London Gatwick-Vancouver flights for Summer 2017

LONDON, 10 November 2016

Air Canada Rouge today announced it is further boosting international flights at its Vancouver hub next summer with three times weekly seasonal flights from London Gatwick to Vancouver. Flights begin June 8, 2017 and tickets are now available for purchase. In addition to this new summer service, Air Canada is introducing daily seasonal flights from Frankfurt to Vancouver beginning June 2, 2017.

“We will be the only airline flying non-stop between YVR and the two largest airports in the London metropolitan region during the peak summer travel period with the addition of London Gatwick. By next summer, Air Canada will serve five European destinations non-stop from YVR including two significant hubs, Frankfurt and London Heathrow, London Gatwick, Dublin, and on a code-share basis with joint venture partner Lufthansa Munich, strengthening YVR as an important hub that connects our B.C., Western Canada and U.S. routes to our expanding international network,” said Benjamin Smith, Air Canada President, Passenger Airlines.

United Airlines to Offer Desserts Created by Chef Miki Shemo on Flights from Tel Aviv

TEL AVIV, 25 September 2016

Starting December 1, United Airlines will introduce a new selection of desserts created by the famous chef confectioner Miki Shemo, owner of the "Shemo Bakery" chain in Israel. Miki Shemo joins United Airlines' team of culinary advisors in Israel, alongside renowned chefs Aviv Moshe and Meir Adoni. Miki Shemo has created seven desserts that will be available to passengers in United BusinessFirst on its nonstop services from Tel Aviv to New York and San Francisco. The seasonal dishes will be served throughout the year, changing in autumn, winter, spring and summer.

United has maintained a culinary relationship with celebrity chefs since 2005. The chefs represent different regional cuisines and cooking styles, allowing the airline to serve fine gourmet menus with bold new flavours and fresh seasonal ingredients. This fine dining experience, both regular and kosher (glatt), is offered to United passengers in the BusinessFirst cabin on the twice daily route from Tel Aviv to the airline’s hub in New York-Newark Liberty International Airport; and the daily route (as of October 7) to San Francisco. This is in addition to the standard menu offered by United's team of chefs.

According to Avi Friedman; Managing Director of United in Israel: “Our culinary partnership was set up more than 10 years ago and it has been a real hit with our Israeli customers. Our aim is to create an innovative menu expressing the uniqueness of each chef whilst ensuring we deliver a quality food experience at 30,000 feet.”

TAG Farnborough Airport announces winner of Flying Scholarship during Farnborough International Airshow 2016

FARNBOROUGH, 12 July 2016

During this year’s biennial Farnborough International Airshow, TAG Farnborough Airport announced that 22-year-old Emily Smith has been awarded the TAG Flying Scholarship 2016, which will provide training towards a National Private Pilot’s Licence (NPPL).

The TAG Flying Scholarship is part of the airport’s “Aviation to Education” programme that reaches out to schools and colleges within the local area to inform and educate about aviation. Each year TAG Farnborough Airport and the Air League Educational Trust grant one young person a scholarship to gain flying experience.

Brandon O’Reilly, CEO TAG Farnborough Airport, said: “We are keen to encourage young people to reach their full potential and are proud to support this through our community engagement. I'm pleased to award this scholarship to Emily as she pursues her career in the world of aviation and am sure she will benefit greatly from the flying experience this scheme offers."

United Airlines Unveils Reimagined International Travel Experience – United Polaris Business Class

NEW YORK, 2 June 2016

With the aspiration of making weary business travel a relic of the past, United Airlines today unveiled its all-new United Polaris business class, the airline’s most significant product transformation in more than a decade, featuring a reimagined, sleep-enhancing, departure-to-landing experience for intercontinental travelers.

Named after the North Star, United Polaris is the shining new star of business class travel that flyers can turn to for a tranquil and restful journey.

“United Polaris will change the game in international business travel with an exceptional level of relaxation and comfort throughout our customers’ journeys,” said Oscar Munoz, president and CEO of United. “This completely reconceived experience exemplifies the new spirit of United and the innovation, excitement and operational momentum across our airline.”

United Airlines Inaugurates Seasonal Nonstop Service Between Barcelona and Washington, D.C.

BARCELONA, 26 May 2016

United Airlines today inaugurated daily nonstop service between Barcelona and its Washington, D.C. hub, Dulles International Airport. The seasonal service will operate until October 29, 2016 (westbound).

Thorsten Lettnin, United’s Managing Director Sales for Continental Europe, said: “We are delighted to mark our 10th anniversary of service to Barcelona by launching this seasonal nonstop service to our Washington/Dulles hub. This new route will offer our customers in Barcelona increased travel options, providing not only direct access to the capital of the United States but also convenient connections to destinations across the Americas.”

Air Canada Rouge launches London Gatwick-Toronto non-stop service


Air Canada Rouge launched its new seasonal non-stop service from London Gatwick to Toronto today with a celebration at London Gatwick Airport. Air Canada Rouge is Air Canada’s leisure airline and will operate daily to Air Canada’s Toronto hub, Toronto Pearson International Airport, until 16 October 2016 (westbound). Air Canada was joined by the Deputy High Commissioner of Canada to the United Kingdom, Alan H. Kessel, and Guy Stephenson, Chief Commercial Officer, London Gatwick Airport, for a ribbon-cutting ceremony at the departure gate to inaugurate the new service.

“We are excited to launch this new service from London Gatwick to Toronto today,” said Margaret Skinner, Air Canada’s Director Sales Europe. “Our London Gatwick customers will experience a new kind of leisure travel with outstanding customer service and a host of Air Canada benefits, all at competitive fares.”

United celebrates 25 years at Heathrow

LONDON, 4 April 2016

United Airlines today celebrated 25 years of serving London Heathrow. In marking the 25th anniversary, United’s check-in area at Heathrow Terminal 2 was decorated for the occasion and a barber shop quartet entertained customers. Heathrow Airport Limited presented Arvind Garcha, United’s Director of Airport Operations Heathrow, and her team with a cake to congratulate them on a quarter-century of service at the airport. United’s first scheduled flight to Heathrow, a Boeing 747 aircraft from Washington, D.C., landed on April 4, 1991, followed by flights arriving from New York/JFK, San Francisc­­o and Miami later that day. Since then United, which now operates up to 17 flights per day from Heathrow to six of its U.S. hubs -- Chicago, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C./Dulles -- has carried over 42 million customers on more than 233,000 flights to and from the airport.

“We are very proud to mark 25 years of successful operations at Heathrow,” said Bob Schumacher, United’s Managing Director Sales U.K. & Ireland. “I would like to thank everyone on the United team for their dedicated service to our customers here over the past quarter-century. From our home at the new Terminal 2: The Queen’s Terminal, we look forward to a bright future at one of the most important airports in our global network.” Chief Executive of Heathrow, John Holland Kaye said: “We are delighted to be sharing this milestone with United Airlines. United Airlines has been an important part of making Terminal 2 such a success - we look forward to working with them to give passengers at Heathrow the best airport service for the next 25 years.”

The Heathrow milestone comes in the same week as United’s 90th birthday. The airline operated its first flight from Pasco, Washington, to Boise, Idaho, on April 6, 1926.

Air Canada Adds Seasonal Dublin-Vancouver flights for Summer 2016

DUBLIN, 25 November 2015

Air Canada today announced a further, strategic expansion of its Vancouver hub with the addition of the only non-stop flights to Dublin, Ireland next summer. This new seasonal route follows the recent announcement of several enhancements at the airline’s Vancouver hub for 2016, including new transborder services to Chicago, San Jose and San Diego, double daily flights to London Heathrow, and the only flights linking Canada to Brisbane, Australia. The Dublin-Vancouver flights will be operated three times weekly by Air Canada’s leisure airline, Air Canada rouge, with Boeing 767-300ER aircraft beginning 10 June 2016. To promote the new route, Air Canada is offering a special introductory fare starting as low as €490.18 round-trip all-in from Dublin to Vancouver, and €517.57 round-trip all-in to Calgary or Edmonton, valid for booking until 30 November 2015. Tickets are now available for purchase.

“Air Canada continues to strategically grow its international network at YVR with the only non-stop flights to Dublin during the peak summer period. This route is a great, convenient option for Western Canadians travelling to visit the vibrant Emerald Isle with its rich literary history, arts, world-class golf and dramatic landscapes. It will also be equally appealing for our customers from Ireland flying non-stop to visit and experience the spectacular attractions Vancouver and British Columbia offer,” said Benjamin Smith, Air Canada President, Passenger Airlines.

United Airlines Named Best Trans-Atlantic Airline at SPAA Travel Awards 2015

GLASGOW, 9 November 2015

United Airlines has been named Best Trans-Atlantic Airline at the Scottish Passenger Agents’ Association (SPAA) Travel Awards 2015, based on voting by the Scottish travel trade community. It is the 12th year in a row that United has won the award.

John Garside, the airline’s U.K. Regional Sales Manager, and U.K. Regional Account Field Sales Managers Tom Sneddon and Nicola Wilkieson accepted the award at a ceremony on November 5 at the Glasgow City Hotel attended by 500 members of the Scottish travel trade.Bob Schumacher, United’s Managing Director Sales, U.K. & Ireland, said: “We thank the SPAA and the agents who voted for us for this prestigious accolade. We know that our success in Scotland is built upon the strong relationships we have with the travel trade and, combined with the hard work of our sales and operations teams, enables us to offer our customers the best products and services.”

United Airlines to Bring Customers Coffee's 'Gold Standard' with illy Premium Blend

CHICAGO, 19 November 2015

United Airlines and illycaffe are creating a new alliance that will offer the Italian company's delicious premium blend to delight customers on board and in United Club locations worldwide. Beginning next month, United will offer illy's signature scuro dark roast and the coffee company's espresso in United Club locations at the airline's mainland U.S. hubs. Other lounge locations will offer illy in 2016, with the scuro dark roast coming to flights worldwide next summer.

Chosen after extensive testing with United customers and employees – including in-flight taste tests – illy reflects the airline's global network as well as United's commitment to creating an elevated, distinctive premium experience for its customers. Based in Trieste, Italy, with more than 80 years of history in the coffee industry, illy's distinct flavor comes from a unique blend of the top one percent of Arabica beans, purchased directly from the best growers in Brazil, Central America, India and Africa.

TAG Farnborough Airport achieves international environment standard

FARNBOROUGH, 16 November 2015

TAG Farnborough Airport today announced that it has been certified to the internationally recognised ISO 14001 standard for its commitment to environmental management. Miles Thomas and Holly Reeves from the airport’s Environment Management team were presented with the certificate by Allyson Lewis and Luke Lambourne from SGS, an independent auditing body, on 13 November 2015. ISO 14001 is an international standard that sets out requirements for an effective environment management system. It is designed to help businesses, including airports, evaluate and reduce the environmental impact of their operations. “Developing the airport responsibly has always been important to us. We are pleased to have achieved this internationally recognised certification for the environment management system we have developed and implemented,” said Miles Thomas, Environment Manager at TAG Farnborough Airport.

Air Canada Doubles London Heathrow-Vancouver Flights for Summer 2016

LONDON, 30 October 2015

Air Canada today announced it is boosting international flights at its Vancouver hub next summer with double daily flights from YVR to London Heathrow. In addition, the airline’s new non-stop flights from Vancouver to Brisbane, Australia will now launch two weeks earlier on June 1 to meet demand.

“Air Canada is strategically increasing its international flights at YVR with a second daily flight to London Heathrow next summer in response to seasonal travel demand,” said Benjamin Smith, Air Canada President, Passenger Airlines. “Our second London flight beginning June 1 will be operated with new state-of-the-art Boeing 787-9 Dreamliner aircraft, and in fact, both London flights will feature our newly designed International Business Class product, and offer customers a choice of three cabins of service and industry-leading amenities. “We are the only airline to fly double daily to London next summer from YVR. With this along with our new non-stop, year-round flights to Brisbane, Australia now beginning on June 1, plus increased capacity on flights from YVR to Sydney, Australia with Boeing 777 aircraft that will be newly converted, featuring our new international product standard offering a choice of three cabins of service, Air Canada is reinforcing YVR as an important hub, connecting our B.C., Western Canada and U.S. routes with our South Pacific, Asian and European network,” concluded Mr. Smith.